Disclaimer for HSNet Website

November 2018

The Human Services Network (HSNet) is a free website available for anyone looking for a service in NSW in the areas of family support, child protection, child wellbeing, health, disability, aged care, welfare, community, education, legal, justice and housing.  

For professionals in the human services sector, HSNet also offers free membership with access to resources and tools to improve communication and collaboration in the delivery of services to communities in NSW.

HSNet is owned by the State of New South Wales and operated by the NSW Department of Communities and Justice (DCJ).  

This HSNet Disclaimer Policy and the HSNet Privacy and Security Policy, both dated  November 2018, replace all other prior HSNet policies (see Factsheet New HSNet User Policies for details).


This website aims to provide an up-to-date directory of human services for the NSW community and to enhance the accessibility and exchange of information and resources among human services agencies. However, use of material on HSNet does have some restrictions. Like the content of other Internet sites, the information on HSNet is subject to the Copyright Act 1968. The information on HSNet is also subject to the Copyright Amendment (Digital Agenda) Act 2000 and Copyright Amendment (Moral Rights) Act 2000.

In accordance with HSNet’s commitment to information exchange, you may reproduce material found on the public areas of this website for personal or non-profit use and for use within your organisation. This includes any short excerpts of text, images and diagrams presented on HSNet that you print or save.

When you reproduce any written material, image or diagram for other than private use, you must acknowledge its source. If you do wish to reproduce, modify, store, transmit or distribute any content on this site for commercial or non-personal use, please obtain permission by contacting us at HSNet before doing so.

HSNet provides links to external sites that have information of interest to our members. These sites have their own copyright guidelines. If you reproduce information from any of these sites, you need to contact that site directly.

Website content

All information on HSNet is presented with great care. However, HSNet does not warrant to any person that the information is free from errors or omission or is accurate.

HSNet takes no responsibility for the accuracy, currency and reliability of any information provided by or published on the site by HSNet members. This information reflects our commitment to information exchange but is not endorsed or supported by HSNet.

HSNet requires agencies and service providers to regularly update their information and service listings on the site.

Any inaccuracies in HSNet can be reported via the ‘report an error’ link located under all service details, report directly to HSNet, or via the Feedback Assist widget located on the right hand side of every HSNet website page. Any notifications of errors relating to information contained on the HSNet site will be checked by Infoxchange before changes are made.  This process may take up to one week.

HSNet accepts no liability or responsibility to you or any person as a consequence of any reliance upon the information contained in this site. Under no circumstances, including negligence, shall anyone involved in creating or maintaining this website be liable for any direct, indirect, incidental, special or consequential damages, or loss profits that result from the use or inability to use the website and/or any other websites which are linked to this site. Nor shall they be liable for any such damages including, but not limited to, reliance by a member or visitor on any information obtained via the website; or that result from mistakes, omissions, interruptions, deletion of files, viruses, errors, defects, or failure of performance, communications failure, theft, destruction or unauthorised access.

As we wish to maintain the HSNet website as current and complete as possible, it will be periodically updated and information will be subject to change without notice.

In addition, HSNet administrators reserve the right to:

  • modify, refuse, reject and terminate any listing at any time for any reason and are under no obligation to provide a reason; and/or
  • remove information which is false, political, racist, unlawful, threatening, abusive, indecent, pornographic, violent, discriminatory or defamatory.


HSNet is an interactive site. This allows HSNet members to become actively involved in activities on the site. HSNet provides groups as avenues to collaborate, express opinions about issues, comment on topics, share resources and ideas.

Groups allow a relatively free exchange of information and opinion. However, HSNet will from time to time check content on groups, including postings, to ensure unsuitable or offensive material is not present. In addition, each group has a group moderator who oversees posts made by group members. HSNet recommends that the Groups Guides are reviewed before making any posts. These Guides outline how to ensure posts are suitable and not likely to cause offence to any members of the HSNet community.

Because HSNet represents a range of views, it is possible that some of the information posted on the site may cause offence to some people. If any content is offensive, please contact us. You are also entitled to lodge a complaint with the Australian Communications and Media Authority (ACMA), which monitors Australian Internet content.

Please refer to the HSNet Privacy and Security Policy for further information about uploading and sharing content.

Site Monitoring

To help make sure HSNet provides useful information, relevant to your needs, we perform some monitoring of the site.

In the course of maintaining the site, HSNet users may have their activities on the site monitored and recorded for evidence of any criminal activity or other improper use.

By using HSNet you consent to having your activities on the site monitored by the HSNet Team for any evidence of criminal activity or other improper use. HSNet personnel may inform law enforcement agencies if such activity is detected. We may provide such information as law enforcement agencies require for investigation purposes.


As part of our commitment to enhancing access to information, HSNet provides links to websites outside the HSNet site. These linked websites provide information presented by government and non-government organisations and individuals. We have taken care to provide links that are suitable and relevant. When visiting these sites, members should make their own decisions about the information these websites present.

The nature of the Internet is dynamic and content changes constantly.

Links to other websites are provided as a resource and providing them does not imply that HSNet endorses, supports or benefits commercially from their content.

Once again, the HSNet Team takes great care with the content we provide. We trust you will find our resources relevant, useful and inspiring. Your responsible use of the site will help HSNet to continue providing a place of information exchange and community.

Website Security

HSNet makes no warranties that the materials available on or through this website are free of infection by computer viruses or other contamination.

HSNet recommends that users of the site read and apply the Stay Smart Online  principles published by the Australian Government.

For further information and advice on HSNet website security, please refer to the HSNet Privacy and Security Policy.

More information

Thank you for taking the time to read this HSNet Disclaimer. If you have any further questions about copyright, please don’t hesitate to contact us.